We provide a delivery time for each item so you know how long it takes on average. The exact delivery time of your order depends on the carrier, the shipping option and the delivery time selected. We aim to process your order the same day and ship it with the carrier. Please note that unforeseen circumstances may affect the delivery time despite our best efforts.

You can choose from the following shipping options:

• Home delivery
• Delivery to a different address

Yes, we deliver throughout Austria. We charge a surcharge for remote areas.

We charge the following shipping costs:

• For orders over €39, shipping is free.
• For orders under €39, we charge €7.99 for shipping.
• For postcodes in remote areas, an additional surcharge applies (+€25 on top of the standard shipping costs).

We keep you informed about the status of your order by email. We do this from the moment you place your order until the moment you receive it. You will also receive a track & trace link from the carrier by email.

Whether you can change the delivery address depends on the carrier delivering your order. Via "Change delivery" in the DHL track & trace, you can change the delivery address to a collection point. Unfortunately, it is not possible to change your home address. If your order is already too far along in the delivery process, it is unfortunately no longer possible to change the delivery. Haven't received a shipping confirmation yet? Please contact our Customer Service to change your delivery address.

If you're not home at the time of delivery, your order will be left with a neighbor or collected for another delivery attempt. If you know in advance that you won't be home, you can change your delivery address (depending on the carrier).

If your order is not complete, please contact our customer service.

Make sure to have your order number ready so we can help you as quickly as possible.

If you have received a defective product, please contact our customer service.

Make sure to have your order number ready so we can help you quickly. Together, we will discuss what is wrong and how you can return the product.

If you have received the wrong product, please contact our customer service.

Make sure to have the product and your order number ready so we can help you as quickly as possible. Also check whether there is a barcode attached to the incorrect product.

Please check whether the postcode and tracking number are correct on the carrier’s website.

It can take up to 24 hours for the tracking link to become active.

If it still doesn’t work after this time, please contact our customer service. Make sure to have your order number ready so we can help you quickly.

If you have not received your order but the Track & Trace shows it as delivered, please wait a few hours or until the next day. In some cases, the delivery may still be completed later.

Also check with your neighbours and/or a nearby pickup point.

If you still cannot find your package, please contact our customer service. We will then get in touch with the carrier on your behalf. Please note that this process can take a week or longer.